Shipping policy
We carefully prepare and ship all orders from our apothecary on Vancouver Island, British Columbia, Canada.
Please read the following information carefully before placing your order.
Canadian Shipping
Orders typically ship within 2–5 business days. Once your order has shipped, you will receive a tracking number so you can follow your package. Delivery times vary depending on your location and carrier. Shipping timelines are estimates and may occasionally be affected by carrier delays outside of our control.
International Shipping Policy
We are honoured to send our herbal preparations to clients around the world.
Please read the following information carefully before placing an international order:
Customs, Duties, and Import Fees
All international orders may be subject to import duties, taxes, customs fees, or other charges imposed by your country.
These fees are not included in your order total. The customer is solely responsible for any customs duties, taxes, brokerage fees, or import charges required by their country. Ancient Origins Medicinals has no control over these fees and cannot predict their amount. These charges must be paid by the recipient in order for the package to be released by customs. Please note: we are unable to mark packages as “gift” or alter declared values.
Customs Regulations and Product Legality
Each country has its own regulations regarding the import of herbal products.
By placing an order, you acknowledge that:
• You are responsible for understanding your country’s import regulations
• The products you are ordering are permitted for import into your country
• You accept full responsibility for any items that may be delayed, seized, or rejected by customs
Ancient Origins Medicinals is not responsible for packages that are held, delayed, confiscated, or destroyed by customs authorities.
Shipping Timeframes
International shipping times vary depending on destination and customs processing.
Delivery may take between 2 to 6 weeks.
Customs delays are outside of our control.
Returned or Abandoned Packages
If a package is refused, abandoned, or returned due to unpaid customs fees or import restrictions, shipping costs are non-refundable.
If the package is returned to us safely, we may offer a refund for the product cost minus shipping fees and any return shipping charges incurred.